Frequently Asked Questions
Everything you need to know about shopping with Remy & Virgin
What is the quality of your hair products?
We specialize in premium 100% human hair. Our Remy hair is processed to keep cuticles intact and aligned, while our Virgin hair is completely unprocessed for maximum longevity and natural appearance.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return and exchange policy?
We offer a 14-day return policy for items in their original, unopened packaging. Due to hygiene standards, hair that has been installed, brushed, or chemically treated cannot be returned.
Can I color or heat-style my hair extensions?
Yes, because our products are made from 100% human hair, they can be dyed, curled, and straightened. We recommend using a heat protectant and consulting a professional for coloring to maintain hair health.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and several 'Buy Now, Pay Later' options including Klarna and Afterpay.
How do I care for my Remy & Virgin hair?
To ensure longevity, wash with sulfate-free shampoos, deep condition weekly, and use a wide-tooth comb. Avoid sleeping on wet hair and use a silk or satin bonnet at night.